Unfortunately, we don’t offer exchange and refunds outside our country.
If you are in Jordan these information for you :
How long do I have to make a return?
If you recived it in jordan and you don’t like it just give it back directly with the delivery man.
When Will I receive my Refund?
On average your refund can take up to 28 days to show in your account, that’s posting back, processing and the refund going through the system. Store credit or Bank card refund.
As we pay all duties and taxes directly to the government on arrival, we are unable to refund any duties or taxes for any returned items.
We are unable to refund cash for customers who pay using the cash on delivery option, however, we are happy to offer store credit into your account on xaina.com.
What is the refund method?
1- f you paid using a bank card: The amount will be refunded to your card (this can take up to 28 days for the money to show on your statement)
2- Cash on Delivery: Store Credit
What is your return Policy?
Items you wish to return should be in their original condition, unused and with all tags still
Returns that are damaged, soiled, altered or missing items that came with them such as sunglasses,accessories
authenticity cards or dust bags may not be accepted.
Sunglasses , Swimwear, Beauty products and Accessories
Unfortunately we have a strict no-return policy on all sunglasses, accessories such as earrings, swimming suits, and beauty products. These items are not eligible for return for health and hygiene reasons.
Although we have made every effort to display colors as accurately as possible for the products on XAINA, computer monitors vary in how they display colors and we cannot guarantee that
your monitor will display the colors accurately.
Contact us immediately if you received a defective or incorrect order, or believe it was damaged
in transit at “Contact Us”.